The Nigeria Civil Aviation Authority has issued instructions to airlines, directing them to comply with Nigeria Civil Aviation Regulations 2023 Part 19 by offering refreshments and implementing alternative measures when faced with flight delays and cancellations.
The Director of Public Affairs & Consumer Protection, Michael Achimugu, expressed the NCAA’s awareness of disruptions in flights during the holiday season.
He conveyed empathy to all affected passengers, recognizing the inconveniences caused over the past few days.
Achimugu stated, “The NCAA has mandated all airlines to provide timely flight disruption information to passengers to enable them to make informed decisions concerning their travels.”
In a press release titled “NCAA EMPATHIZES WITH PASSENGERS OVER FLIGHT DELAYS AND CANCELLATIONS,” the aviation agency emphasized its awareness of flight delays across the country.
The statement reads “The Nigeria Civil Aviation Authority is aware of flight disruptions which have inconvenienced air passengers in the last couple of days and empathizes with all affected passengers for the inconveniences these disruptions may have caused.
“NCAA has mandated all airlines to provide timely flight disruption information to passengers to enable them to make informed decisions concerning their travels.
“NCAA is monitoring all operations, and our Consumer Protection Officers are on the ground to monitor passenger handling procedures to ensure that airlines mitigate the inconveniences to passengers and provide care, refreshments, and other alternative measures in line with Nigeria Civil Aviation Regulations 2023 Part 19.”
Flight delays and cancellations, especially during the holiday season, are not uncommon in Nigeria.
Passengers affected by these disruptions often face additional costs, including expenses for accommodation and transportation.
