A Nigerian-based-based product manufacturing company, Erisco Foods Limited, has explained why they arrested a customer who left a negative review about one of their products.
The reviewer, identified as Chioma Egodi, made a post on September 17 on Facebook criticising Nagiko Tomato Paste for having too much sugar.
After her poor review, she was arrested by Erisco Foods, makers of Nagiko Tomato Paste.
After news of her arrest surfaced, many criticised Erisco Food, calling for a boycott of the company.
Erisco Food responded, calling the claims “untrue” and stating that Egodi’s post was intended to mislead customers and discredit their image. They also filed a police petition to investigate the matter.
In an interview, the spokesperson for Erisco Food confirmed the petition and defended the company’s actions, saying, “The allegations were grave, so we petitioned the police to investigate the matter. So if the police find criminal defamation against Chioma Egodi and then arrest her, is it a crime that we sought the law?”
The case has generated reactions on social media, with some sympathising with Egodi while others criticised her for allegedly trying to bring down the company.
The Federal Competition and Consumer Protection Commission also confirmed the arrest and summoned Erisco Foods for an explanation.
Erisco Foods, in a statement, pledged to take all necessary actions against any malicious attack on its reputation, describing the claims as untrue and unfounded.
