The Amalgamated Union of App-Based Transporters of Nigeria in Lagos has instructed its members to stop working with inDrive, citing security risks and unfair pricing policies.
The union’s Public Relations Officer, Steven Iwindoye, made the announcement on Wednesday, accusing inDrive of failing to protect both drivers and passengers.
Iwindoye stated that inDrive’s weak verification process had led to criminal activities, including attacks on drivers.
“InDrive’s failure to implement a robust security system has cost many drivers their lives. Criminals can easily access the platform by posing as passengers and attacking unsuspecting drivers,” he said.
The union is demanding better security measures to protect drivers, including proper background checks for riders.
AUATON also criticized inDrive’s fare negotiation system, which allows passengers to set their own prices. According to Iwindoye, this forces drivers to accept very low fares that do not cover their expenses.
“Fuel costs, vehicle maintenance, and other expenses have skyrocketed, yet inDrive allows passengers to dictate fares that barely cover our costs. We are being exploited, and we refuse to continue under such a system,” he added.
The union claims that some riders reduce fares by up to 50%, worsening the financial struggles of drivers.
AUATON is calling for:
- A strict verification system for riders and drivers.
- A fair pricing model that considers transportation costs.
- A support system to handle drivers’ complaints quickly.
- Recognition of drivers’ rights and better treatment by the platform.
Until these demands are met, AUATON has directed all its members to stop accepting rides from inDrive.
“We call on the government and relevant regulatory agencies to intervene and ensure that inDrive operates transparently and safely,” Iwindoye said.
InDrive’s Africa Public Relations Manager, Lineo Thakhisi, defended the company’s policies, saying the platform gives drivers more control over their earnings.
“Unlike traditional ride-hailing models, inDrive allows drivers to set their own fares and negotiate directly with passengers. This ensures that drivers have greater control over their earnings,” she said.
She also stated that inDrive had the lowest commission rate in Nigeria, meaning drivers could keep more of their earnings.
On security concerns, Thakhisi said inDrive had put several safety features in place, including trip verification, emergency assistance, and a rating system.
“We continuously assess and enhance these security measures to ensure a safer experience for all users,” she said.
She urged drivers to share their concerns through official channels, adding that inDrive was open to discussions to improve security and earnings.
“We are open to constructive dialogue with drivers and unions. Our commitment remains to work closely with stakeholders to enhance security, improve driver earnings, and create a more supportive environment for all,” Thakhisi said.
As the boycott continues, many Lagos residents who rely on inDrive may have to find alternative transport options.
