The Nigerian National Petroleum Company Retail Limited has denied claims that customers must buy engine oil before getting petrol at its retail outlets.

The company’s attention was drawn to a recent video on social media, specifically on X, showing a fuel pump attendant at one of its stations.

In the video, customers were told they had to buy lubricants or engine oil before they could purchase Premium Motor Spirit, also known as petrol. The attendant claimed this was a directive from NNPC Retail Management.

In response, NNPC Retail firmly stated, “The allegation is entirely false and does not represent the company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”

Managing Director of NNPC Retail Ltd, Huub Stokman, added, “We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”

He advised the public to disregard the information in the video and report any such occurrences to the appropriate authority.

In the meantime, NNPC Retail Limited has launched an investigation into the incident and assures that appropriate disciplinary action will be taken against those responsible.