The Nigerian Electricity Regulatory Commission has encouraged Nigerians to understand their rights to ensure better service from electricity providers.
Aisha Mahmoud, NERC’s Commissioner for Customer Affairs, said this during a 3-day Customer Complaints Resolution Town Hall Meeting in Osogbo on Friday. The event was organized to address complaints from customers and gather feedback.
“We are here to listen to customers, hear their complaints, and resolve them on the spot,” Mahmoud said. She added that instead of waiting for customers to bring their complaints to Abuja, the Commission decided to visit different locations to resolve issues directly.
Mahmoud emphasized that many Nigerians are unaware of their rights in the electricity sector. “When customers pay for electricity, they are not just paying for the power, but also for services. They should demand that these services are provided to them,” she stated. She pointed out that the Commission has information on customers’ rights on its website, but many are not aware of it.
Acting Managing Director of Ibadan Electricity Distribution Company, Engr. Francis Agoha, represented by Angela Olanrewaju, Head of Corporate Services, also spoke at the event.
He assured customers that IBEDC is focused on ensuring proper billing and metering while working to respond to complaints quickly, with a target of exceeding a 90 percent response rate.
