A Nigerian man has accused foremost online shopping platform Jumia of frustrating his efforts to get a refund from one of its delivery agents after he erroneously made a payment of N140,000 into the agent’s bank account.
The man identified as Chibyike Iniyama shared the story with WuzupNaija on Facebook, with claims that he made the payment into the Diamond bank account of the delivery agent with account name Ogbonna Onyebuchil Livinus.
In a dramatic twist of fate Jumai claimed the agent no longer works for the company and it has no information regarding his whereabouts.
While narrating his ordeal, Iniyama, said:
“I had earlier made a payment of N13,000 into the agent’s account when he came to deliver the bag I bought.
“While I was trying to do another transaction, I mistakenly transferred N140,000 to the agent.
“I called his mobile phone number and since then he has stopped picking my calls.”
The customer said all efforts to get the agent to refund his money have proved abortive, alleging that Jumai has not been helpful as it has refused to give him useful information that could help him locate the agent.
He said:
“Jumia said that he has even stopped working with them, but when I asked them to give me information about the man so he can be easily tracked, they never gave me any information till now.”
Iniyama also shared screenshots of his email correspondence with Jumia to back up his claims.
In one of the mails, Jumai advised him to contact his bank for solution because it could not reach the associate.
When WuzupNaija contacted Jumia to verify the customer’s claim, the company confirmed that it had been informed, but it could not reach the agent because he is no longer its employee.
The company wrote:
“Thank you for reaching out to us.
“On our part, we have tried to reach the associate without success as he no longer works in our organization.
“However, we have advised the customer to contact his bank so that they can proffer further assistance with the issue.
“We appreciate your understanding.”
Iniyama said when he contacted his bank as advised, the bank could also not proffer a solution.
See screnshots of the conversation:
