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Amazon apologizes for delivering cat food instead of PS5 to customers

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Online retailer, Amazon has apologized to customers who ordered Play Station 5 but got cat foods, grills and packing tape delivered to them instead of the console.

Demands for the newly released video game console skyrocketed way more than the previous edition, PS4, thanks to the lockdown forcing people to stay at home.

Sony launched PS5 console sale on November 12 or November 19 depending on region and sold online instead of stores due to COVID-19.

With Microsoft’s Xbox Series X/S also launched about two days after Sony dropped PS5, customers had no choice other than placing orders from online retail stores like Jeff Bezos’ Amazon.

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In the United Kingdom reports revealed that retailers have struggled to accommodate the massive demand, with Sony and Microsoft stating that it will be months before the supply is in line with demand.

Following complaints from customers who were shocked at what was delivered by Amazon, the company has since tendered an apology, vowing to get to the root of the matter as it welcomes more complaints from customers who suffered the same fate.

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“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” an Amazon spokesperson told Sky News.

“We’re really sorry about that and are investigating exactly what’s happened.

“We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”

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Back in October, Sony confirmed that the pre-order for the Play Station 5 (PS5) game console which was originally launched on September 16 matched PS4’s 12 weeks sales within the first 12 hours in the United States.

And as a result, CEO Jim Ryan warned that “it may well be that not everybody who wants to buy a PS5 on launch day will be able to find one,” said Ryan, adding the company is “working as hard as we ever can” to ensure supply for the year-end shopping season.

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