Nigerian airline, Air Peace, has said it has not received any official summons from the Federal Competition and Consumer Protection Commission over complaints about ticket refunds.
The airline made this known in a statement on Monday, saying it only heard about the FCCPC’s summons through media reports. It explained that it always follows the rules and international standards in handling passenger refunds.
“As a law-abiding organisation with utmost respect for regulatory bodies and government agencies, we wish to assure the public that if and when any official communication or summons is received, Air Peace will, as always, respond accordingly and provide necessary clarifications,” the airline stated.
Air Peace added that it is committed to serving passengers with honesty and continues to follow proper procedures in all refund cases.
However, the FCCPC had earlier announced that it officially summoned Air Peace Limited over complaints from several passengers who said they were not refunded after cancelled flights. The Commission said that such actions go against the law, specifically Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the Federal Competition and Consumer Protection Act, FCCPA 2018.
According to the FCCPC, the law clearly gives consumers the right to get their money back quickly when a booking or flight is cancelled due to the airline’s failure.
In its official statement, the Commission said, “This provision enshrines the principle of fair dealing and safeguards consumers against unfair, unjust, or unreasonable practices by service-providers.”
The FCCPC also said it had sent a formal summons to Air Peace on June 13, 2025. The airline is expected to appear before the Commission at its headquarters in Abuja on June 23, 2025.
As part of its investigation, the Commission is asking Air Peace to provide several documents, including a log of refund-related complaints over the past year, records of all refunds already made, a list of all cancelled flights in the last 12 months, and actions taken to reduce hardship for affected passengers.
The Commission warned that failure to appear or cooperate could lead to serious penalties. It said, “Section 33(3) of the FCCPA mandates compliance and failure attracts severe sanctions including fines or imprisonment.”
This is not the first time the FCCPC has questioned Air Peace. In December 2024, the Commission began looking into claims that the airline was charging extremely high prices for advance bookings on local routes. Air Peace responded by taking the matter to court in an attempt to stop the investigation. The FCCPC, however, clarified that this new case about refunds is completely different.
