Nigerian influencer Idowu Adeyemi, popularly known as Yhemo Lee, has weighed in on the ongoing controversy surrounding an Ibom Air hostess and passenger Comfort Emmanson, expressing dissatisfaction with the attitude of the airline staff involved.
In a post shared via Instagram, Yhemo Lee recounted his personal experiences with the same flight attendant, claiming she displayed an unfriendly demeanour on both occasions.
According to him, her consistently stern facial expressions made the flying experience uncomfortable for passengers.
“Person mama wey suppose be conductor or dey drive Maruwa na him una employ as air hostess? I’ve never seen any hostess with that kind of strong face. Barely smiled in the 2 cases I’ve seen. If she’s depressed and going through stuff let her sit down at home!! I no fit pay half a million for local flight make I enter make you Dey strong face for me like na me be your problem,” he said.
Yhemo Lee argued that customer-facing roles, especially within the aviation industry, require warmth and politeness, as travellers are paying premium prices for local flights and deserve respectful service.
He further emphasized the importance of tone and body language in communication, suggesting that polite interactions often encourage passengers to comply with instructions.
“My own is let Comfort on ring light and tender her own apology too. We travel every now and then and hostesses ask politely with smiles on their faces asking you to turn off your device. E go sweet you to off self. You can’t just come to me Dey command me like say na your papa book flight for me. Tone and mood is very essential during communication,” he added.
Yhemo Lee concluded by urging that Comfort Emmanson be given the opportunity to share her side of the story and offer an apology if necessary, while also stressing the need for airlines to address staff conduct alongside passenger behaviour in such situations.
