Port Harcourt residents made the most noise about poor electricity in early 2025, with over 57,000 complaints sent to the Nigerian Electricity Regulatory Commission, NERC’s latest report has shown.
Across the country, NERC received a total of 254,404 customer complaints in the first quarter of 2025. Most of these came from angry customers who faced faulty meters, confusing bills, and constant power cuts.
Port Harcourt Electricity Distribution Company was the worst hit, leading with 57,843 complaints, which is over 22 percent of the total. Eko, Ibadan, and Ikeja DisCos followed closely behind.
On the other end, Yola DisCo had the fewest complaints, just 2,495. Abuja, which had over 23,000 complaints in the last quarter of 2024, saw a sharp drop to just 6,225 in early 2025.
NERC’s report said metering issues made up nearly 43 percent of all complaints. Another 12 percent came from wrong billing, while 7.6 percent were about power interruptions. Together, these three issues made up over 60 percent of all complaints.
Kano customers, who had 17,000 complaints at the end of 2024, filed over 32,000 in the first quarter of 2025. The complaints were mostly about faulty meters. Kaduna, Yola, and Aba Power also recorded jumps in complaints.
NERC said that over N32 billion was returned to customers as credit adjustments after billing errors were confirmed. The commission added that it is tracking complaint numbers to hold DisCos accountable and ensure better service.
Ikeja and Port Harcourt DisCos also topped complaints directly filed at NERC’s central office. Abuja followed closely, especially in billing-related cases.
Despite public frustration, electricity companies collected over N553 billion in the same quarter. NERC said the money was made even though many customers continued to deal with outages, poor service, and slow complaint resolution.
